Product Care

General Care Instructions by Product Type (and Fiber)

Carpets

Warranty Information
Our carpets come with a comprehensive warranty to ensure your investment is protected. Please refer to the specific warranty document provided at the time of purchase for detailed information. Beginning in June 2024, these links will be on the invoice documents as QR codes, or you can find them on the manufacturer's specific website.

Care Instructions

Nylon Carpets

• Vacuuming: Regular vacuuming is essential to keep your nylon carpet looking new—vacuum at least twice a week.
• Stain Removal: Blot spills immediately with a clean cloth. Avoid rubbing, as this can damage the fibers.
• Professional Cleaning: We recommend professional cleaning every 18 months to maintain the carpet's appearance and longevity.
• Additional Tips: To prevent fading, use carpet protectors under heavy furniture and keep the carpet out of direct sunlight.

• Vacuuming: Vacuum regularly, focusing on high-traffic areas.
• Stain Removal: Blot spills with a cloth, and use a gentle carpet cleaner if necessary. Avoid harsh chemicals.
• Professional Cleaning: Schedule professional cleaning every 18 months to keep your polyester carpet in top condition.
• Additional Tips: Rotate furniture occasionally to avoid indentations and wear patterns.

• Vacuuming: Wool carpets should be vacuumed at least twice a week. Use a vacuum with an adjustable height so you barely touch the wool fiber but have strong airflow.
• Stain Removal: Blot spills immediately and use a wool-safe cleaning solution for stains.
• Professional Cleaning: Professional cleaning every 18 months is essential for maintaining the natural beauty of wool carpets.
• Additional Tips: Avoid excessive moisture and ensure the carpet dries completely after cleaning to prevent mold growth.

Professional Cleaning Recommendation

We recommend professional cleaning every 18-24 months for all types of carpets. (Do not use a machine bought at a hardware store or rented from a rental company unless the manufacturer's website endorses the device.)

Professional cleaning helps to:

• Extend Lifespan: Regular professional cleaning removes deep-seated dirt and allergens, preserving the carpet fibers.
• Maintain Appearance: Professional cleaning helps maintain your carpet's original appearance and texture.
• Warranty Compliance: Regular professional cleaning is often a requirement to keep your warranty valid. Make sure you save your receipts!

Luxury Vinyl Flooring

Care Instructions

• Cleaning: Sweep or vacuum regularly to remove dirt and debris. Use a damp mop with a vinyl-safe cleaner for deeper cleaning.
• Product: Refer to the manufacturer's website for specific product recommendations.
• Stain Removal: Wipe up spills immediately with a clean, damp cloth.
• Maintenance: Place protective pads under furniture to prevent scratches. Avoid dragging heavy items across the floor. Consider replacing the hard caps commonly found on furniture feet with self-stick or nail-on felt tabs. For reclining furniture, use self-stick tabs and then set them into square or round rubber floor coasters to keep them in place.

Hardwood Flooring

Care Instructions

• Cleaning: Dust or sweep daily to keep the surface clean. Use a damp mop with a hardwood-safe cleaner for a thorough cleaning.
• Product: Refer to the manufacturer's website for specific product recommendations.
• Stain Removal: Wipe spills immediately with a soft, dry cloth.
• Maintenance: Place mats at entryways to trap dirt and moisture. Use furniture protectors to avoid scratches and dents. Consider replacing the hard caps commonly found on furniture feet with self-stick or nail-on felt tabs. For reclining furniture, use self-stick tabs and then set them into square or round rubber floor coasters to keep them in place.

Tile Flooring

• Cleaning: Dust or sweep daily to keep the surface clean. Use a damp mop with a tile-safe cleaner for a thorough cleaning. If you have natural stone such as travertine, marble, or granite, use a pH-neutral cleaner. Many good brands are available online, such as Bulletproof® or Aqua Mix®, or at your hardware store, where you can often find Aqua Mix, Tile Labs®, and other brands. Do your research, as not all cleaners are equal.
• Stain Removal: Wipe spills immediately with a soft, dry cloth.
• Maintenance: Place mats at entryways to trap dirt and moisture. Use furniture protectors to avoid scratches and dents. Consider replacing the hard caps commonly found on furniture feet with self-stick or nail-on felt tabs. For reclining furniture, use self-stick tabs and then set them into square or round rubber floor coasters to keep them in place.
• Grouts: If your grout was a pre-sealed product, you may not need to re-apply a sealer. Only very basic tile grouts that are either sanded or un-sanded should be sealed.
• Natural Stone Wall Tile: There are very good cleaners for natural stone wall tile. The best also clean and reinforce the sealing. Consider referring to STONETECH® products by Laticrete.